Guidance on submitting a complaint about the university.
Any current student can submit a formal complaint about any aspect of University life; teaching or supervision, a service provided by the University or behaviour of staff or other students. You will need to be specific and provide evidence of the issues you have faced.
Previous students are able to submit complaints about their experience while at university, within 3 months of leaving/ graduating/ withdrawing from their course.
To submit a complaint you will need to complete the Student Concerns form which can be found on the university website here: https://www.shu.ac.uk/myhallam/university-life/university-rules-and-regulations/appeals-and-complaints/complaints/student-complaint-procedure
You can read more about the University’s complaints procedure on their website: https://www.shu.ac.uk/myhallam/university-life/university-rules-and-regulations/appeals-and-complaints/complaints/student-complaint-procedure
There is also advice and guidance available on the Student’s Union website: https://www.hallamstudentsunion.com/support/academic/article/6013/Complaints/
If you would like to submit a complaint, we strongly encourage you to speak to The Students' Union Advice Centre who offer independent advice and can support you through the process. You can contact the team through the Ask Us form which can be accessed here: https://www.hallamstudentsunion.com/ask/